Vegan Ingredients || Buy Now & Pay Later With Sezzle, Klarna, or Shop Pay

FAQ

Policies / FAQs

Regular Order Processing Time: 7-10 business Days

 

Regular Order Shipping Time: First Class or Priority 1-3 Days

 

*NO REFUNDS OR EXCHANGES*

 

Please check your address to confirm it is correct. In the case that the address is incorrect you will be charged a $10 relabeling fee & you will have to re-pay the shipping fee.

 

Please feel free to email us at orders@blknovabeauty.com

 

*Please allow up to 48 hours for a response*

 

Q: When do orders ship?

 

A: Orders ship between Monday-Friday

 

Q: What are your business hours?

 

A: Our business hours are 9 am- 4 pm MST Monday-Friday (unless it’s a holiday; then we are closed)

 

Q: How long will it take me to get my order?

 

A: Items take 7-10 business days to ship. Our OFFICIAL business days are Monday-Friday. From there items take 1-4 business days to get to you through USPS.

 

Q: Can I return my items?

 

A: No, we do not do any returns. ALL SALES ARE FINIAL. If an item comes damaged within 24 hours of you receiving the package please email us with your order number and images of the damage. (orders@blknovabeauty.com)

 

Q: Do your products contain preservatives?

 

A: NO! We do not use any unnecessary ingredients in our products.

 

Q: I have a question about my order, how do I get in contact?

 

A: You can email orders@blknovabeauty.com at any time. Please allow 24-48 hours during business hours to receive a response!