Policies / FAQs

Regular Order Processing Time: 2-3 business Days


Regular Order Shipping Time: First Class or Priority 1-3 Days




Please check your address to confirm it is correct. In the case that the address is incorrect you will be charged a $10 relabeling fee & you will have to re-pay the shipping fee.


Please feel free to email us at orders@blknovabeauty.com


*Please allow up to 48 hours for a response*


Q: When do orders ship?


A: Orders ship between Monday-Friday


Q: What are your business hours?


A: Our business hours are 9 am- 4 pm MST Monday-Friday (unless it’s a holiday; then we are closed)


Q: How long will it take me to get my order?


A: Items take 2-3 business days to ship. Our OFFICIAL business days are Monday-Friday. From there items take 1-4 business days to get to you through USP or USPS.


Q: Can I return my items?


A: No, we do not do any returns. ALL SALES ARE FINIAL. If an item comes damaged within 24 hours of you receiving the package please email us with your order number and images of the damage. (orders@blknovabeauty.com)


Q: I have a question about my order, how do I get in contact?


A: You can email orders@blknovabeauty.com at any time. Please allow 24-48 hours during business hours to receive a response!